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Terms & Conditions

Grow With Hypno
Last updated: 01/03/2026

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1. Introduction

Welcome to Grow With Hypno. These Terms & Conditions govern your use of our website and the provision of hypnotherapy services.

By booking an appointment or using this website, you agree to these terms.

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2. Nature of Services

Grow With Hypno provides clinical hypnotherapy services designed to support personal development and behavioural change.

Hypnotherapy is a complementary therapy and:

  • Is not a substitute for medical or psychiatric treatment

  • Does not replace advice from a GP, psychologist or psychiatrist

  • Does not guarantee specific outcomes. Individual results vary.

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3. Client Responsibility

By engaging in services, you acknowledge that:

  • You are voluntarily participating in hypnotherapy

  • You are responsible for your own decisions and actions

  • You will disclose relevant medical or psychological conditions

  • You will inform the practitioner of any changes to your health

If you are currently under medical or psychiatric care, you are encouraged to consult your healthcare provider before commencing hypnotherapy.

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4. Booking & Payment

  • A deposit may be required to secure your booking.

  • The remaining balance is due on the day of your appointment.

  • Fees are listed on the website and may be updated from time to time.

Payments may be processed via secure third-party payment providers.

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5. Cancellation Policy

  • A minimum of 24 hours’ notice is required to reschedule or cancel an appointment.

  • Late cancellations or non-attendance may result in loss of deposit.

  • Repeated late cancellations may result in refusal of future bookings.

This policy protects appointment availability and business sustainability.

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6. Telehealth Services

Telehealth sessions are conducted via secure online platforms.

By booking a telehealth session, you acknowledge that:

  • You are responsible for having a stable internet connection

  • Sessions should be attended in a private, quiet environment

  • While reasonable security measures are used, no online platform is completely secure.

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7. Confidentiality

All sessions are confidential except where disclosure is required by law, including:

  • Risk of serious harm to yourself or others

  • Mandatory reporting obligations

  • Court subpoenas or legal requirements

Further information is outlined in our Privacy Policy below.

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8. Limitation of Liability

To the extent permitted by law:

  • Grow With Hypno is not liable for indirect, incidental or consequential damages arising from the use of services.

  • No guarantees are made regarding specific outcomes.

Clients acknowledge that hypnotherapy outcomes depend on individual participation and readiness.

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9. Website Use

The content on this website is for informational purposes only and does not constitute medical advice.

You agree not to:

  • Misuse website content

  • Reproduce materials without permission

  • Attempt to interfere with website functionality

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10. Intellectual Property

All materials on this website, including text, scripts, branding and audio recordings, remain the intellectual property of Grow With Hypno unless otherwise stated.

Reproduction or redistribution without written consent is prohibited.

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11. Emergency Situations

Grow With Hypno does not provide crisis or emergency mental health services.

If you are in immediate danger or experiencing a crisis, please contact:

  • 000 (Emergency Services in Australia)

  • Lifeline 13 11 14

  • Or your nearest hospital emergency department

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12. Changes to Terms

These Terms & Conditions may be updated from time to time. Continued use of services indicates acceptance of any updates.

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Privacy Policy

Privacy Policy

Grow With Hypno
Last updated: 01/03/2026

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1. Introduction

Grow With Hypno (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

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This Privacy Policy explains how we collect, use, store and protect your personal information, including sensitive health information, when you engage with our website or services.

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2. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Emergency contact details

  • Medical history and health information

  • Mental health history

  • Information relevant to your hypnotherapy sessions

  • Payment information (processed securely via third-party providers)

  • Website usage data (such as IP address and analytics information)

​Health and mental health information is considered sensitive information under Australian law.

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3. How We Collect Your Information

We may collect your information when you:

  • Submit a website contact form

  • Complete online intake forms

  • Book appointments online

  • Communicate via email or phone

  • Attend in-person or telehealth sessions

  • Make payments for services

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4. Why We Collect Your Information

We collect personal and sensitive information to:

  • Provide clinical hypnotherapy services

  • Assess suitability for treatment

  • Communicate regarding appointments

  • Maintain accurate clinical records

  • Comply with legal and professional obligations

  • Process payments

  • Improve our services

We only collect information that is reasonably necessary for the provision of our services.

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5. Storage and Security of Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored securely through:

  • Practice management software (e.g., Cliniko)

  • Secure website hosting (Wix)

  • Encrypted online forms

  • Password-protected devices

  • Secure cloud storage (e.g., Google Drive)

Access to your information is limited to the practitioner at Grow With Hypno.

While reasonable safeguards are in place, no method of electronic transmission or storage is completely secure.

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6. Overseas Disclosure

Some third-party service providers we use (including website hosting, cloud storage and practice management systems) may store data on servers located outside Australia.

By using our services, you acknowledge that your information may be transferred and stored overseas in accordance with applicable privacy laws.

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7. Disclosure of Information

We do not sell or rent your personal information.

Your information may only be disclosed:

  • With your consent

  • Where required by law

  • To meet mandatory reporting obligations

  • To prevent serious threat to life, health or safety

  • To third-party providers who assist in operating our business (e.g., payment processors, booking systems)

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8. Data Retention

Client records are retained in accordance with Australian legal and professional requirements.

Generally:

  • Adult client records are retained for a minimum of 7 years from the date of last contact.

  • Records for clients under 18 may be retained until the client reaches 25 years of age.

After this period, records may be securely destroyed.

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9. Access and Correction

You have the right to request access to your personal information and request corrections if you believe it is inaccurate, incomplete or outdated. Requests can be made in writing via email.

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10. Complaints

If you believe your privacy has been breached, please contact us in writing so we can investigate the matter. If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au

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11. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website traffic. You can disable cookies through your browser settings if you prefer.

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